Customer Support Representative
Work From Home, Treinta y Tres
Publicado hace más de 30 días
- Empresa:
- Alpha
- Descripción de la Empresa:
- We are a BPO company which provide Customer Support care to our clients. So we are looking some agents for spanish language by using this website.
- Tipo de Contrato:
- Tiempo Completo
- Experiencia requerida:
- 1 año
- Educación requerida:
- Bachillerato
- Género:
- Indiferente
- Cantidad de Vacantes:
- 1
Descripción de la Oferta de Trabajo
Key Responsibilities:
Outbound Calls for After-Sales Feedback:
Proactively reach out to customers via phone to collect feedback on their purchase experience, product satisfaction, and any suggestions for improvement.
Inbound Customer Support:
Efficiently manage incoming calls from customers, addressing their queries, resolving any issues related to our products (home decor and furniture), and providing timely and accurate information.
Issue Resolution:
Identify and assess customers’ needs to achieve satisfaction. Offer solutions, alternatives, and follow up to ensure resolution of any problems.
Customer Satisfaction:
Build sustainable relationships of trust through open and interactive communication. Ensure customer satisfaction and support in enhancing the overall customer experience.
Product Knowledge: Maintain a thorough understanding of our product offerings in home decor and furniture to provide accurate information and help customers make informed decisions.
Qualifications:
Fluent in Polish with excellent communication skills, both verbal and written.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening abilities.
Familiarity with CRM systems and practices is advantageous.
Ability to multi-task, prioritize, and manage time effectively.
High school diploma or equivalent; college degree preferred.
What We Offer:
A dynamic and supportive work environment where your contributions are valued.
Opportunities for professional growth and development.
Competitive salary and benefits package.
If you are a motivated individual with a passion for providing exceptional customer service and a knack for problem-solving, we would love to hear from you. Join us in delivering outstanding after-sales support and contributing to the success of our brand in the home decor and furniture industry.
- Salario:
- $ 800,00 Mensual